Goyard Matignon GM Wallet

Will I see the actual bag prepared for my order before it ships?

Will the bag I receive actually look like the photos?

Is the quality really worth the price?

What happens if it isn’t right for me?

Below, we show you exactly how we address each of these concerns.

01

Order Placed

We prepare the item selected for your order.

02

Bag Checked

We review the exterior, interior and key details.

03

Photos Emailed

You receive photos of the item prepared for you.

Anonymized customer pre-shipment email confirmation

04

You Review, We Ship

After you review the photos, we pack and dispatch the order.

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Leather

Texture, grain and how the bag holds its shape.

Stitching

Alignment around handles, seams and stress points.

Hardware

Finish and movement of zips, clasps and fastenings.

Edges

Glazing, corners and other exposed areas.

Structure

Shape, symmetry, base and overall balance.

Interior

Lining, pockets, closures and attachment points.

Material and Structure

The material should suit the shape and everyday use of the bag.

Clean Finishing

We look closely at hardware, stitching, edges and construction.

Individual Preparation

The item prepared for your order is checked before it leaves us.

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Returning customers

Why Customers Come Back

The first experience makes the next decision easier.

26.7% of our customers shop with us again.

K***

“After receiving her order, she immediately asked about another bag.”

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A***

“I will certainly be buying all my bags from you moving forward.”

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Frequently asked questions

Yes. Before dispatch, we email photos of the actual item prepared for your order so you can review it first. After your review, we complete the final packing and shipment.

The product photos show the style, colour and overall design of the bag. Small variations may occur between individual items, which is why we also send photos of the actual bag prepared for your order before it ships.

This way, you can see the item being prepared for you rather than relying only on product photos.

Every order is individually reviewed before shipment.

We pay particular attention to the material, stitching, hardware, edges, structure, interior and overall condition of the bag before it is packed.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.